If you are visiting the area and need medical advice please call 111 or call your doctor at home who will be able to advise you.

Norton Brook Medical Centre covers a large rural area in the South Hams; the practice boundary is a five mile radius around Kingsbridge. Our friendly team includes 9 GPs, 3 practice nurses, 2 HCAs and a phlebotomy team. Our non-clinical team consists of our practice manager and large helpful team of reception, administration and secretarial staff. 

Covid Vaccinations Update (March 2021)

We are working with the South Dartmoor, Totnes & South Hams Primary Care Network (PCN) - a group of 10 GP surgeries - alongside a group of fantastic volunteers to deliver vaccines whilst running our surgery as close to business as usual.

All patients in cohorts 1-6 (as outlined by the Joint Committee on Vaccination and Immunisation) are currently eligible for the vaccine. This includes all of those aged 65 and over, frontline health and social care workers, clinically extremely vulnerable and all individuals aged 16 - 64 with underlying health conditions which are considered a higher risk of serious disease and mortality. Further guidance can be found on the government website .

Currently we are working hard to invite all our patients in cohort 6 to have their vaccination at St. Boniface House. If you fall within cohort 5 (all those aged 65 and over) you will be contacted by NHS England to arrange your appointment at one of the local mass vaccination centres.

We strongly urge patients who have received a letter from NHS England to follow the instructions on their letter and make an appointment at one of the mass vaccination centres. 

Booking Your Appointment

As we have our vaccination delivery schedules confirmed we are sending out text messages to those with mobile phones. You can click on a link in the text message to book your first vaccination appointment, this is the quickest way to book your appointment. Where necessary we are phoning patients to invite them for their appointments and also writing to patients where required.

Vaccinations at St Boniface

For an instructional walkthrough of the Vaccination Centre at St Boniface, please watch the following video.

If you have an appointment booked for your vaccination at St. Boniface House, you can find directions here.

Booking your 2nd Dose

We are aware that some patients will already have an appointment booked for their second dose whilst others are waiting to hear. Please rest assured that we will be making contact with you in due course if you are still waiting for a second dose appointment. 

Regardless of the vaccine you have had, as soon as we know when the vaccine is available we will make contact with those who are due to inform them when an appointment for the 2nd dose can be made. Because of the complicated logistics we are unable to provide flexibility on these dates to fit personal preference. As the Pfizer vaccine needs to be used within 3 days of delivery we cannot confirm dates for second doses until we have confirmation from NHS England.

Thank you for your patience and support during this busy time.

Norton Brook Coronavirus Update

Firstly, thank you for your support by following the stay at home and social distancing advice.

We have made a few changes to how patients access medical care, but we are still here for you when you need us!

We are managing most issues over the phone where possible, instead of seeing patients face to face - this is both to protect you and the staff at the surgery. We may offer you a video consultation where necessary if you have a smart phone, which involves being sent a link by text message which then connects you to the doctor. Your phone must have an internet connection and a camera for this to work. If the doctor feels you need to be seen face to face, an appointment will be offered (or a visit if absolutely necessary). Please bring a face covering with you if you have one. You should not have any contact with any common surfaces or anyone else. 

Data Sharing

The Practice may collect, hold and share information about you in relation to the COVID-19 pandemic in order to plan and manage services, check that care is being provided and prevent COVID-19 from spreading.

Information about your COVID-19 status may be shared within the NHS and with other partners involved in your care and treatment, along with:

• NHS England
• NHS Digital
• Public Health England
• CCG
• The Department of Health
• Other Government Departments where it is legally required, or where it is necessary for the protection of public health or management of the outbreak.

We do not need your consent or agreement to do this.

More information can be found at https://digital.nhs.uk/news-and-events/latest-news/data-and-services-supporting-coronavirus and https://www.gov.uk/guidance/notifiable-diseases-and-causative-organisms-how-to-report

Read the GP Practice Transparency Notice here.

Your Data Matters to the NHS

Information about your health helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments. Read NHS Your Data Matters Leaflet or visit nhs.uk/your-nhs-data-matters.

Norton Brook Privacy Notice Click link to access Practice's privacy notice which explains how we collect and use personal data

Access

Our surgery is accessible to patients using a wheelchair. We also provide free parking spaces outside our practice. This includes a number of dedicated disabled spaces which are reserved for patients displaying a disabled badge. All of our consulting rooms are based on the ground floor.

For the hard of hearing, we have a Hearing Loop. If any disabled patient has a problem getting access to the medical centre or using our facilities, we are anxious to be told.

Patient Participation Group

For more information please follow the link PPG

Norton Brook Patient Support and Transport

For more information please follow the link Patient Support