Face Mask Exemption
The British Medical Association has advised GP Practices that the most recent Government guidance suggests there is no requirement for evidence for exemption. Patients are advised to declare that they are eligible for an exemption directly with the person questioning them (eg. the bus driver). For the latest information please visit www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers
It is therefore not necessary for Norton Brook Medical Centre to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.
For the latest government information about when to wear a mask please visit https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
Information correct as of 20th July 2020
New Face Covering Journey Assistance Cards
Stagecoach is encouraging passengers who are unable to wear a face covering on the bus due to a health condition or disability to apply for the new Face Covering Journey Assistance Card to show drivers when they board to confirm that they are exempt from the legislation. Guidance on exemptions can be found here.
If you are hearing impaired and need the driver to remove their face covering in order to lip read you can also apply for a card.
Scams Awareness Fortnight 15th - 26th June 2020
Citizens Advice has reported that almost 1 in 3 people has been contacted by a scammer since the coronavirus outbreak began. Visit the Citizen's Advice Website to find more information on how to raise awareness and protect yourself from scammers.
Returning to Work
If you are due to return to work shortly and have been advised to contact your GP about your underlying health condition, please read the attached information.
Be alert to Test and Trace potential scam
People are being advised to be on the lookout for possible scams related to the Test and Trace service, which launched on the 28 May to help control the Covid-19 virus. There may be attempts scammers to try to use the same methods as the Test and Trace to obtain personal information.
People will be alerted by the NHS Test and Trace service if they have been in close contact with someone who has tested positive for coronavirus.
Contact tracers will:
- call from 0300 013 5000
- send text messages from ‘NHS’
- ask people to sign into the NHS test and trace contact-tracing website
- ask for full name and date of birth to confirm identity, and postcode to offer support while self-isolating
- ask about the coronavirus symptoms
- ask people to provide the name, telephone number and/or email address of anyone they have had close contact with in the 2 days prior to symptoms starting
- ask if anyone they have been in contact with is under 18 or lives outside of England
They will not ask:
- for bank details, or payments
- for details of any other accounts, such as social media
- set up a password or PIN number over the phone
- to call a premium rate number, such as those starting 09 or 087
Norton Brook Coronavirus Update 29/04/20
Firstly, thank you for your support by following the stay at home and social distancing advice.
We have made a few changes to how patients access medical care, but we are still here for you when you need us!
At the moment, we are not pre-booking appointments with GPs and our front door is locked. Please call the practice on the day that you wish to talk to us. We are managing most issues over the phone where possible, instead of seeing patients face to face - this is both to protect you and the staff at the surgery. We may offer you a video consultation where necessary if you have a smart phone, which involves being sent a link by text message which then connects you to the doctor with very good video quality. Your phone must have an internet connection and a camera for this to work. If the doctor feels you need to be seen face to face, an appointment will be offered (or a visit if absolutely necessary). If you need to come in, we will ask you to wait in your car, not the waiting room, and will call you in when the doctor or nurse is ready. You will be greeted at the door by the doctor or nurse wearing PPE, and will be given a mask and escorted into the consulting room. You should not have any contact with any common surfaces or anyone else.
Our nurses are still looking after patients too, but where possible this will be done by telephone. We have allocated specific times, usually in the mornings, where we can see highly vulnerable shielded patients. By coming in to see our nurses for your necessary treatments you are helping to ease the pressure on the district nursing team.
We have maintained high standards of infection control and have not had a suspected case of Covid-19 entering the building. Anyone with potential Covid-19 has been seen in the car park with appropriate precautions. We consider the surgery to be a clean site and the risk of contracting Covid-19 in the practice is extremely low.
Coronavirus: For travel advice and information on travel insurance please follow this link .
BCW Obstacle Run - 22nd September 2019
Staff of Norton Brook Medical Centre are competing in the BCW Total Obstacle Run, on the 22nd September at South Milton Sands, to raise awareness and funds for Bowel Cancer West.
BCW is a local charity set up by a patient of NBMC and we are all looking forward to getting involved to help with this fantastic cause. If you would like to support BCW by making a donation then please ask at reception at Norton Brook where you can contribute by cash or cheque.
More details can be found here.
Welcome Dr Rowland
In July we welcomed Dr Megan Rowland to the Norton Brook team. Dr Rowland will be working with us on a part time basis and we are sure you will join us in making her feel very welcome.
Dr Rowland has said:
“I'm really looking forward to starting work at Norton Brook. After many happy years of living and working in Bristol my husband and I made the decision to move to the countryside last year and now it is becoming a reality. We have two little girls who keep us busy and they are very excited to be moving near the beach!
I thoroughly enjoy the variety that comes with general practice and value the relationship that builds by supporting patients through the ups and downs that life brings. I'm happy to see any medical problems and have done additional training in contraception and fit contraceptive implants.
Outside of work I love being in the outdoors and enjoy exercise of all sorts and dancing.”
Farewell Dr Haslam
Norton Brook Medical Centre will be saying a sad farewell to Dr Elizabeth Haslam at the beginning of June. Dr Haslam has worked at the practice since 1995. Over the last 24 years she has been instrumental to the practice's success.
We all wish her a very happy retirement.
We are really looking forward to welcoming Dr Megan Rowland to the team at the beginning of July.
GP Patient Survey - How we are Doing
The GP Patient Survey is an independent survey ran on behalf of NHS England and designed to give patients the opportunity to feed back on their experiences in their GP Practice.
You can view the survey results for Norton Brook here.
New Website Features
Healthcare Videos and Referral Information
We have recently updated our website with an extensive library of Health & Care Videos, designed to help guide you through a wide variety of health matters. Find advice on managing chronic illnesses (for example correct inhaler techniques), healthy living (such as information on diet, blood pressure and stopping smoking) as well as videos showing what to expect when having certain investigations and procedures.
Another addition to our website this month is the Your Referrals page which links to MyHealth Devon and features detailed information on what you can expect to happen when your doctor refers you for specialist treatment.
You can also visit our Self Help page to gain insight on a whole range of common ailments which can be self-managed.
7 Members of the team braved the blustery weather to walk 13 miles to raise money "The Friends of Norton Brook Medical Centre". We wanted to acknowledge all the hard-work the volunteers do to ensure that the patients of Norton Brook are able to get to not only their appointments at the practice, but South Hams Hospital, Opticians and Dentists. We are aiming to raise £300.00 to help this service to continue.
The 13 mile coast walk started at Gara Rock and finished at Slapton was a beautiful spot for such a challenge. We would like to thank the Tower Inn and their staff for feeding us a the finish, it was much needed!
On-line Appointment Booking
We offer face-to-face (F2F) and telephone appointments for you to book on-line. Extended hours F2F appointments are at the practice between 07.30-08.00 and 18.30-19.30 which gives patients the option of booking outside of normal practice opening hours.
We also offer F2F appointment during normal working hours with a GP at a time and date to suit you.
On-line Telephone appointment are offered during normal practice hours at a time and date to suit you. Please note that the time of the appointment is approximate. For example if you book an appointment at 08.45 you will receive a call back within 2 hours, so between 08.45-10.45. When booking a telephone appointment please ensure that you leave a contact telephone number where you see the option "Reason-optional"
It is also helpful for you to detail the reason for your F2F or telephone appointment, this allows GP's to prepare before contact with you to make sure you receive the most appropriate care at the right time. Many things such as test results and discussion of letters can be dealt with over the phone. Please help by making the right appointment choice to ensure those needed a F2F have the option.
Dr Mottram Runs Length of Devon for SHAW
On Friday 18th May Dr Mottram and friend Will Turner set off to run the length of Devon to raise the profile of a new local organisation based in Kingsbridge. Running from north to south Devon, the pair completed over 100 miles across 2 days in aid of South Hams Area Wellbeing (SHAW).
SHAW is a not for profit organisation which aims to help enable and educate local individuals to be resilient in their own wellbeing. It is about connecting local people of all generations with each other and with organisations, practitioners and agencies that can support and facilitate that resilience with the main aims of improving lifestyle, knowledge, happiness and health.
To find out more about SHAW and to make a donation please head to the SHAW Just Giving page.